Delivery & Refunds
Delivery Options
Here at Smoke-Nation we offer 3 delivery options, to satisfy all our Customers/Fan Base.
1st Class Royal Mail UK (1-5 working days) - This service is standard free for all Order's £12 or over, for all our UK customers, as a sincere Thank You for all your support. If your order is below £12 then the charge for standard shipping is £1.99 for England.
Express Royal Mail UK 48 (1-3 working days) - To recieve your goods faster, this service comes with a additional charge of £7.99. (Provided tracking number to trace your parcel).
International Tracked Shipping (1-8 working days) - We ship worldwide global (All Countries) for all our worldwide customers who have been showing their continues support, This service comes with a additional charge of £9.99. (Provided tracking number to trace your parcel).
Due to company policies we usually dispatch to the paypal billing address for security reasons. Hence we do have exceptions in some cases, so please E-Mail: [email protected] if shipping address needs changing or please add extra information when checking out.
Orders can sometimes take 1-3 working days to process. (For age & address verification methods)
Smoke-Nation works very closely with International trading standards to give our customers great shopping experience and 100% best customer service from our team.
Thank you for all your support, we are trully grateful !
REFUNDS AND RETURNS POLICY
We very much hope you’ll be happy with the goods
you purchase from us but if you’re not satisfied or you change your mind then
this policy sets out what you can do.
There are a number of reasons why you might wish to
return the goods and get a refund. It may be because the goods are faulty, they
aren’t what you ordered or simply because you changed your mind.
Returns
if you change your mind
If you live in the UK then you have the right to
return goods within 7 days of receiving them. You can do this for any reason
including if you have changed your mind. You can find more information about
this in clause 9 of our terms and
conditions.
What
can’t be returned
You can’t return goods if they have been sealed for
health protection or hygiene purposes (e.g. vape kits and coils) once you’ve
unsealed them. If you want to return goods you must not unseal them.
This does not affect your statutory rights.
What
to do to return the goods
If you want to return the goods please contact us
by contacting Smoke Nation using the contact form found at this link.. Please
provide your name and order number or your name and home address.
The goods must be returned in saleable condition.
This means that you must not have handled them more than you would have done in
a store (for example, in a store you would not break the seal on a bottle). The
goods must be unsealed and returned in their original packaging.
You must return the goods by posting them back to
us, please contact us to arrange a return. Please either include
the returns slip or a note with your name and order number or, if you can’t
find your order number, your name and address and the reason why you’re
returning the goods. You must return the goods within 7 days of telling us you
intend to do so.
We strongly recommend that you send the goods
by Signed For First Class post to avoid the goods being lost
in the post. We will not be able to refund you the price of the goods until you
can prove that they were posted to us.
Refunds
We will refund you the price you paid for the
products including delivery costs, by the method you used for payment. However,
please note the following:
·
we may make deductions from the price
to reflect any reduction in the value of the goods, if this has been caused by
your handling them in a way which would not be permitted in a shop; and/or
·
the maximum refund for delivery costs
will be the costs of delivery by the least expensive delivery method we offer.
For example, if we offer delivery of a product within 1-3 days at one cost but
you choose to have the product delivered within 24 hours at a higher cost, then
we will only refund what you would have paid for the cheaper delivery option.
We will refund you within 3 working days of the day
on which we receive the goods back from you.
If
the goods are not what you ordered
Sometimes we make mistakes and if we’ve sent you
goods which are not what you ordered then please let us know by contacting
Smoke Nation using the contact form found at this link.. Please provide
your name and order number or your name and home address.
We will pay for the postage for returning the
incorrect goods and will send you the correct goods as soon as possible.
If
the goods were misdescribed
We aim to make sure that all of our goods are
accurately described on our website but occasionally we make errors and if this
occurs please let us know by contacting Smoke Nation using the contact form
found at this link. Please provide your name and order number or your name
and home address.
We will pay for the postage for returning the
misdescribed goods. We will either provide you with an exchange or refund to
you the amount you paid for the misdescribed goods including the delivery cost.
The refund will be paid within 3 working days.
If
the goods are faulty
Occasionally goods purchased may stop working due
to a manufacturing fault. We’re aware that this is very inconvenient for you
and we aim to resolve issues of this kind with the minimum fuss.
If the goods you’ve purchased stop working within
One (1) month of the date on which you received them then we will offer you a
refund or exchange. You can find more information about this in clause 11 of
our terms and conditions.
What
to do if you believe the goods are faulty
Please contact Smoke Nation using the contact form
found at this link.uk for advice. There may be fixes for the goods which
we can help you with to make sure there’s not another reason that it’s not
working as you expect. Please note this does not apply to coils and juices as
these are perishable items.
If the fixes are unable to resolve the fault, we’ll
provide you with a free returns postage label and request that you put the item
in the post to us as soon as possible.
Refunds
Once we’ve received the goods we will either
provide you with an exchange or refund to you the amount you paid for the goods
including the delivery cost. The refund will be paid within 3 working days.
International
Returns
If you are located outside of the UK then we can
only accept returns if the goods are faulty or are not what you ordered. Please
contact Smoke Nation using the contact form found at this link to confirm
the return. Please provide your name and order number or your name and home
address.
We will refund any postal charges incurred by you to return the goods. Please be aware that all refunds will be in sterling and may therefore vary from the sum paid by you due to variations in the exchange rate between the date of order and the date of refund. The refund will be paid within 5 working days.
MFP-Enterprises LTD
10288312
Hare wood Street
Leicester
LE5 3LU
UK